Platform manual

User profile

Your personal data, password and two-factor authentication.

Your profile holds your personal data, your password and two-factor authentication. To open it, click your name in the top bar and choose User profile. The top of the page shows your name, the account status ("Enabled" or "Disabled") and a menu.

Personal data

The User information section has the fields first name, last name, email and phone number. Click a field and change the value. When you change something, the Cancel and Save buttons appear. Click Save.

Change the password

  1. Click Change password.
  2. Enter the old password, the new password and the new password again.
  3. Click Change. The message "Password was successfully changed" appears.

If the old password is wrong, you see "Wrong old password". Cancel closes the form without changes. If you forgot your password and cannot sign in, reset it from the sign-in page.

Two-factor authentication

Two-factor authentication is mandatory. You set it up at your first sign-in. If it is not on yet, the profile shows an Enable button. If it is on, Regenerate issues a new QR code, for example when you change phones. Scan it in your authenticator app.

You cannot switch two-factor authentication off yourself. If you lost access to the authenticator app, ask the account owner. The owner can reset it, and you set it up again at the next sign-in.

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