Platform user guide
Help center
Questions to support and platform notifications.
The Help section is where you correspond with support about your questions and read platform notifications. It has two tabs: Support and Notifications.
Ask a question
- Click Create issue.
- Fill in the title and the description.
- Submit the question. It appears in the list of open issues.
Question lists
Questions are split into open issues and closed issues. An empty list is not shown. A question card shows its number, date, title, status ("Opened" or "Closed"), author and description. An unread reply is marked with a blue dot.
- Close issue closes a resolved question.
- Reopen issue opens a closed one again.
The conversation
Click a question card to open the conversation with support. Type in the message field and click Send.
Notifications
The Notifications tab collects platform notifications. On a computer you can also open them from the bell icon in the top bar.
To reach support by email, see support and contacts.