KYC documentation
Support and contacts
Questions about an integration, the KYC module or the platform.
Write to hello@nv.global. Please do not include identity documents or photos of people in your email.
See the contact page for the topics and the address of the company.
Help center in the dashboard
Customers with a dashboard can ask a question in the Help section and follow the conversation there. See the help center.
What to include
To speed up the answer, include:
- the session identifier and the name of the scenario, if the question is about a verification;
- the time of the request and the name of the method, if the question is about a failing call;
- the error code from the answer, if there is one. Codes are explained in errors.
Never send a token, a password or a secret key.
Before you write
- Response format and errors explains why a call can answer with a success code and an error in the body.
- Session statuses lists the values of a session.
- KYC FAQ answers the most common questions.